Facebook have paused sales of the Oculus Quest 2 VR headset after a small percentage of users reported skin irritation caused by the foam face pad. Facebook have announced they will begin shipping the Oculus Quest 2 again in a few weeks time with a new silicone face pad.
As more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with Quest 2 and is also sold separately, including as a part of the Fit Pack. While the rate of reports is small and the majority of reported cases are minor, we’re committed to ensuring our products are safe and comfortable for everyone who uses them.
Today, we’re introducing a new silicone cover for all customers globally, including as part of a joint voluntary recall of the Quest 2 removable foam facial interface with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. In addition, we’ve been communicating with global regulators and are taking the extra step of temporarily pausing sales of Quest 2 globally while we work to include the new silicone covers in all Quest 2 packages. The new silicone cover fits over the Quest 2 removable foam facial interface and starting on August 24, all Quest 2 headsets will come with a silicone cover included in every box.
Source: Oculus
