Microsoft has paused the rollout of its latest Windows 10 update after users reported that photos and other personal files had been wiped without warning by the latest version of the operating system.
The Windows 10 October 2018 Update (version 1809) was made available on October 2nd but hadn’t yet been pushed through Windows’ automatic update system. Some people who chose to install it through Windows Update soon reported that their personal documents folders had been wiped clean. Photos, videos, music, documents, and other files were nowhere to be found.
Microsoft responded on October 4th by pulling the update for further investigation into the bug.
“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” Microsoft writes.
If you installed the update and were stunned to find your photos wiped, Microsoft says you should “minimize your use of the affected device” and immediately call the company for help directly at 1-800-MICROSOFT.